AI automation requires investment. Here's how to measure whether it's paying off.
Key Metrics to Track
- Time saved: Hours freed up per week/month
- Error reduction: Fewer mistakes and rework
- Cost savings: Reduced labour costs
- Revenue impact: Increased sales or throughput
- Customer satisfaction: Faster response times
Calculating ROI
Basic formula: (Gains - Costs) / Costs × 100
Include These Costs:
- Software licensing or development
- Implementation and integration
- Training and change management
- Ongoing maintenance
Include These Gains:
- Labour cost savings
- Error reduction value
- Increased capacity
- Customer retention improvements
Typical Payback Periods
- Simple automation: 3-6 months
- Complex workflows: 6-12 months
- Enterprise AI: 12-24 months
Maximising ROI
Start with high-volume, repetitive tasks. Measure baseline metrics before implementation. Set realistic expectations.
Want to calculate your AI automation ROI? Contact PYCO IT.